Privacy Policy - Queenspark House Clearance

Effective Date: April 27, 2024

At Queenspark House Clearance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage our services.

Information We Collect

We may collect and process the following types of personal information:

Contact Information: Name, address, email address, and phone number.
Service Details: Information about the items you wish to clear or sell, including descriptions and values.
Payment Information: Details necessary to process payments for our services.
Usage Data: Information about how you access and use our services.

How We Use Your Information

Your personal information is used for the following purposes:

Service Delivery: To provide, operate, and maintain our services.
Communication: To respond to your inquiries, send service updates, and provide customer support.
Payment Processing: To process transactions and manage billing.
Improvement of Services: To analyze usage patterns and improve our offerings.
Marketing: With your consent, to send promotional materials and updates.

Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information:

Encryption: Sensitive information is encrypted during transmission and storage.
Access Control: Access to personal data is restricted to authorized personnel only.
Regular Audits: We conduct regular security assessments to identify and mitigate potential risks.
Data Anonymization: Where possible, we anonymize data to protect your privacy.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to certain conditions.
Restriction of Processing: You can request that we limit the processing of your personal information.
Data Portability: You can request to receive your personal data in a structured, commonly used format.
Objection: You can object to the processing of your personal data for specific purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Necessary for the functioning of our website and services.
Performance Cookies: Help us understand how users interact with our services.
Functional Cookies: Enable enhanced functionality and personalization.
Targeting Cookies: Used to deliver relevant advertisements based on your interests.

Third-Party Services

We may share your information with trusted third-party service providers to facilitate our services, comply with legal obligations, or protect our rights. These third parties are bound by confidentiality agreements and are prohibited from using your information for any other purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We ensure that adequate protection measures are in place to safeguard your data during such transfers.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or through our services if the changes are significant.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: With your explicit consent for specific processing activities.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: To pursue our legitimate business interests, provided they do not override your rights.

Your Consent

By using our services, you agree to the collection and use of your information as described in this Privacy Policy. You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.

Disclaimer

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.

Links to Other Sites

Our services may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Complaints

If you have any concerns or complaints about our handling of your personal information, please contact us. We are committed to resolving your concerns and improving our practices.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which Queenspark House Clearance operates, without regard to its conflict of law principles.

Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to our data protection officer through the provided communication channels on our website.